Trust Centre

Your data, your factory, your control.

How we protect your data, keep ProcessIQ running and support your compliance — plus the documents your IT, security and procurement teams need.

Security

Security built into the platform.

An overview of how ProcessIQ and your data are protected.

Hosting and infrastructure: [Hosting provider, regions and infrastructure security — to confirm]
Encryption: [Encryption in transit and at rest — to confirm]
Access control: Role-based access control management is included in every Edition. Single sign-on (SSO) is included in Enterprise and available as an add-on for Professional.
Audit trail: Version control and full build history are kept automatically, so changes to instructions and production records are traceable.
Testing and monitoring: [Penetration testing frequency and security monitoring — to confirm]

Privacy and GDPR

We process personal data in line with UK and EU GDPR. [Confirm wording with your GDPR documentation.]

Privacy policy: How we collect, use and protect personal data. [Link]
Data processing agreement: Our standard DPA for customers. [Available on request / link]
Sub-processors: The third parties we use to deliver the service, and where they process data. [Link to list]
Data subject requests: How to exercise your rights over your personal data. [Contact route]

Deployment and data residency

Choose the deployment model that fits your security and data sovereignty requirements.

SaaS: Hosted and maintained for you. Available on every Edition. [Hosting region — to confirm]
On-premises: Run ProcessIQ on your own infrastructure. Available on Professional and Enterprise.
Air-gapped: Fully isolated for defence-grade environments. Available on Enterprise.

Reliability

From product uptime to customer support, we believe trust is earnt through actions.

Availability: [Uptime commitment / SLA — to confirm]
Backups and recovery: [Backup frequency and disaster recovery approach — to confirm]
Support: [Support hours and channels — to confirm]

Compliance

[List only certifications ProcessIQ currently holds.]

Certifications: [e.g. Cyber Essentials, ISO 27001 — only if held]
Industry standards: ERP integration aligned with the ISA-95 standard.
Responsible AI: [How AI features handle customer data — to add as AI features launch]

Documents

Document	What it covers	Access	Action
Security overview	Summary of our security controls	On request	Request →
Data processing agreement	Standard customer DPA	On request	Request →
Privacy policy	How we handle personal data	Public	View →
Sub-processor list	Third parties used to deliver the service	Public	View →
Cookie policy	How our website uses cookies	Public	View →

Contact our security team at [security email]. We welcome responsible disclosure.